Privacy policy
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Privacy Policy Velune
Last updated: March 29, 2026
Velune operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a premium shopping experience (the "Services"). Velune is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. Personal information does not include information that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect or process:
Contact Details
- Name
- Billing and shipping address
- Phone number
- Email address
Financial Information
- Credit or debit card details
- Transaction details
- Payment confirmations
Account Information
- Username and password
- Security questions
- Preferences and settings
Transaction Information
- Products viewed, added to cart, wishlisted or purchased
- Returns, exchanges or cancellations
- Order history
Communications
- Information included when contacting customer support
Device Information
- IP address
- Browser type
- Device identifiers
- Network connection information
Usage Information
- Interaction with our website
- Browsing behaviour
- Pages visited and time spent
Sources of Personal Information
We may collect personal information:
- Directly from you (when creating an account, placing an order, contacting us, or otherwise interacting with the Services)
- Automatically through cookies and similar technologies when you use our website
- From service providers who assist us in operating the Services
- From partners or third parties
How We Use Your Personal Information
1. Provide, Tailor and Improve the Services
We use your information to:
- Process payments and fulfil orders
- Arrange shipping and handle returns
- Manage your account
- Provide customer support
- Personalise your shopping experience
- Recommend products based on your interests
2. Marketing and Advertising
We may send promotional communications by email or display relevant advertisements based on your browsing or purchasing activity. You may opt out at any time via the unsubscribe link in any marketing email.
3. Security and Fraud Prevention
We use personal information to:
- Verify accounts
- Detect and prevent fraud
- Secure transactions
- Protect our website and customers
You are responsible for keeping your login credentials secure.
4. Communication
We use your information to:
- Respond to inquiries
- Provide order updates
- Maintain our relationship with you
5. Legal Compliance
We may use your information to:
- Comply with applicable laws
- Respond to lawful requests
- Enforce our policies
- Protect our rights and customers
How We Disclose Personal Information
We may share personal information in the following circumstances:
- With Shopify, vendors and service providers (payment processors, IT services, analytics providers, fulfilment and shipping partners)
- With marketing and advertising partners in accordance with their own privacy policies
- When you request or consent to disclosure (for example, shipping carriers or social media integrations)
- In connection with a business transaction (e.g., merger or acquisition)
- To comply with legal obligations
Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit through our store may be transferred to and processed by Shopify and its service providers, including in countries outside your own.
To learn more, you can review the Shopify Consumer Privacy Policy at: https://privacy.shopify.com/en
Third-Party Websites and Links
Our Services may contain links to third-party websites. We are not responsible for the privacy or security practices of those external sites. We encourage you to review their policies before providing personal information.
Children's Data
Our Services are not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us at velunesupport@gmail.com.
Security and Retention
We implement reasonable security measures to protect your personal information. However, no system is completely secure. We retain personal information only as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Right to Access – Request access to personal information we hold about you
- Right to Delete – Request deletion of your personal information
- Right to Correct – Request correction of inaccurate information
- Right to Portability – Request a copy of your data in a transferable format
- Right to Opt Out of Marketing – Unsubscribe from promotional emails at any time
To exercise your rights, contact us at velunesupport@gmail.com. We may need to verify your identity before processing requests. We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we process your personal information, please contact us at velunesupport@gmail.com. Depending on your location, you may also lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred, stored, or processed outside your country of residence. Where required, we rely on recognised legal mechanisms for international data transfers, such as Standard Contractual Clauses or equivalent safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted on this page and the "Last updated" date will be revised accordingly.
Contact Us
For any questions regarding this policy, please contact us at: 📧 velunesupport@gmail.com 🌐 velune.co.za